Photo evidence
Condition photos per item at survey, pickup and delivery, stored privately and never editable afterwards.
PREMIUM PROTOCOL · HIGH-VALUE MOVES
VaultGuard
A verified chain of custody for the moves that cannot go wrong. Fine art for galleries and museums, collections and antiques, executive relocations and personal valuables travel under a nine-stage protocol your clients can see and your team cannot skip.
Nine mandatory stages
Photo evidence per item
Signed handovers
Custody report on demand
Who runs this every day
If your team recognises itself here, this module is the right starting point.
Fine-art movers serving galleries, museums and auction houses
Relocation companies handling executive and corporate-sensitive moves
Movers of private collections, antiques and personal valuables
Account managers who must prove process to corporate procurement
Operations teams coordinating insurers, experts and couriers
Owners who want premium work to carry a premium, defensible process
A protocol, not a checklist
Every stage has requirements. The case cannot move forward until they are met, and any exception needs a written manager reason that stays on the record.
- 01
Mandate & limits
Declared value, owner, liability terms and third parties (insurer, expert, courier) are recorded and confirmed by the client.
- 02
Verified inventory
Each item gets a code, value, dimensions, packing, condition notes and photos, then a surveyor confirms the list.
- 03
Custody plan
Crew, packing, vehicle, route, storage and transfer points are written down and approved by a manager before pickup.
- 04
Handovers & closure
Signed pickup and delivery, condition at every point, incidents resolved before closing, and a full custody report.
What your team works with
VaultGuard sits inside the job your team already runs — no separate system.
AI condition drafts
AI compares photos and notes and drafts a neutral condition comparison. Staff review it; AI never approves.
Copilot risk brief
Plain checks flag a risk level below suggestion, value mismatches, missing photos, changed condition and open incidents.
Custody report
A printable record of mandate, inventory, condition, signatures, incidents and the full timeline, ready to share.
Add-ons that extend this module
Switch them on only when your operation actually needs them.
Included
Client visibility
Clients follow milestones on their tracking page, without values, documents or item details.
- Case opened
- Inventory verified
- Custody plan approved
- Collected and delivered under signature
- Case closed
Included
Audit trail
Every stage change and exception is written automatically and cannot be altered.
- Time-stamped events
- Manager exceptions with reasons
- Open incidents block progress
- Closed cases locked
Inside the module
The detail your coordinators, field teams and managers work with every day.
Case types
- Fine art
- Collections & antiques
- Corporate executive moves
- Personal valuables
- Sensitive equipment
Risk levels
- Standard, Enhanced, Critical
- Suggested from value and type
- Set by a manager
- Raised automatically in the brief
Boundaries
- Not an insurance policy
- Not a valuation
- Works alongside your insurer and experts
- Human decision at every gate
Why it matters
What VaultGuard brings — and saves — your company
Very few moving and relocation companies can show a client a verified chain of custody. VaultGuard turns careful work into proof you can sell.
Win higher-value contracts
Galleries, museums, auction houses and corporate procurement ask how you control custody. You answer with a documented protocol instead of a promise.
Fewer claims and disputes
Condition photos, signed handovers and timestamps at every point show what was received and delivered. Arguments are settled with evidence.
Insurer-ready evidence
Inventory, declared values, packing and incidents are ready for the insurer or expert on day one, not rebuilt from WhatsApp photos weeks later.
Saves management time
No more chasing photos, paper condition sheets and emails. The case shows what is missing and blocks the next stage until it is done.
Premium price, defensible
A visible process justifies premium rates for sensitive moves and sets you apart from movers who only say "we are careful".
Protects your reputation
No stage is skipped quietly. Exceptions need a manager reason that stays on the record, so mistakes surface before the truck leaves.
Typical high-value move
With VaultGuard
Condition noted on paper or chat photos
Photos per item at survey, pickup and delivery, locked afterwards
Who handled what is unclear
Signed handovers and a time-stamped custody trail
Damage claim = your word vs. theirs
Before/after evidence and an exportable custody report
Steps depend on the crew remembering
Gated stages: no pickup until inventory and plan are approved
Client calls to ask for updates
Client follows milestones on their tracking page
One avoided disputed claim can pay for years of VaultGuard
A single damaged artwork or executive asset can cost thousands in goodwill payments, lost contracts and staff time. VaultGuard is priced as a monthly add-on to Moving — a fraction of one bad claim. It works alongside your insurer and experts; it is not insurance or a valuation.
See VaultGuard pricingWhat changes for your team
Outcomes, not features.
- Premium clients see a process, not a promise
- Disputes are settled with photos, signatures and timestamps
- No stage is skipped quietly
- Corporate procurement gets a report it can file
Explore the rest of the platform
Every module shares one customer file, one set of permissions and one finance layer.