VaultGuard: How Moving Companies Win and Protect High-Value Work
Why relocation companies add VaultGuard to Relo One: bid for museum, gallery and executive moves, cut claim disputes and hand insurers a ready custody record.
Short answer: VaultGuard is the Relo One add-on that turns a high-value move into a documented, gated custody file. It helps moving companies win work they could not credibly bid for before, and defend themselves when a claim arrives.
The problem for a moving company
Galleries, museums, corporate procurement teams and collectors increasingly ask the same question in tenders: "How will you prove condition and custody?" Most movers answer with WhatsApp photos and a paper sheet. When a scratch appears at delivery, the dispute becomes your word against the client's, and the cost often lands on your margin.
What VaultGuard brings
| Benefit | How it works in Relo One |
|---|---|
| Win higher-value contracts | A protocol you can show in tenders: item inventory, condition reports, custody plan, final report |
| Fewer disputes | Before/after photos per item, signed handovers and timestamped incidents |
| Insurer-ready evidence | One exportable Custody Report instead of chasing photos across phones |
| No skipped steps | Critical cases cannot advance to pickup until inventory, documents and plan are approved |
| Less admin time | The crew records on the existing field app; Copilot flags missing evidence before departure |
Built into the platform you already run
- Jobs: any move can open a VaultGuard file, no parallel system.
- Crew app: guided condition photos, seal numbers and signatures on site.
- Copilot: a rule-based risk brief and AI-assisted condition comparison; a manager always decides.
- Client portal: the client follows custody stages through a secure link, with no access to costs or other jobs.
- Audit trail: events are written automatically and cannot be edited afterwards.
The business case
One avoided disputed claim on a single artwork or executive shipment can outweigh years of the module cost. And each documented file becomes a reference you can show to the next museum, gallery or corporate buyer.
What VaultGuard is not
It does not insure, value or authenticate goods. It works alongside your insurer and specialists by giving them a clean, dated record.
FAQ
Do I need a separate app?
No. VaultGuard is an add-on to the Relo One Moving module.
Who can approve exceptions?
Only managers, with a written reason. Open incidents can never be overridden.
Get a moving quote
Estimate your volume in cubic metres and get an instant price range in minutes — no home visit needed.